Privacy policy

Last updated 8 November 2026

This policy explains how Matbakhy Food Stuff, based in Al Jurf, Ajman, United Arab Emirates, handles your personal data when you visit matbakhyspices.com, place an order or contact us. We take orders through the website, and this policy covers our visitors and customers in the Gulf Cooperation Council countries.

What we collect and how we use it

  • Orders and payments. We process your name, contact details, shipping and billing addresses, order details, and payment method and status to confirm, fulfil and deliver your order and manage payments and returns. Stripe processes card details when you pay by card. If you choose cash on delivery, we process the information needed to collect payment.
  • Communications and support. We use your contact details and the messages you send us to answer questions, follow up on orders and resolve issues. If you subscribe to our newsletter, we use your email address to send it to you. You can unsubscribe using the link provided in the message or by contacting us.
  • Website activity. We may collect information such as your IP address, device or browser identifiers, the pages and products you view, and cart and purchase events. We use it to run the site and cart, understand store performance, protect the store from misuse, and measure ads and retarget visitors as described below.

The basis for processing depends on the purpose, such as fulfilling your order, complying with a legal obligation, or obtaining your consent where required. We may use order records and correspondence to address claims and disputes.

Sharing data to run our store

We use Shopify to operate the store and manage orders, and Stripe to process card payments. We share contact details, the delivery address and relevant order information with shipping and delivery providers so they can deliver your order and collect payment on delivery where applicable. We may disclose data when required by law or a binding legal request, or to protect rights where the law allows.

Cookies and retargeting

Cookies and similar technologies help keep your cart and preferences and make the site work. We also use advertising tools linked to Meta (Facebook and Instagram), Google and TikTok to measure campaigns and show ads again to people who have interacted with our store. Depending on the tool and privacy settings, these platforms may receive online identifiers and information about interactions such as viewing a product, adding it to the cart or completing a purchase.

We upload lists containing contact identifiers, such as email addresses or phone numbers, to advertising platforms to match them to accounts on those platforms, build retargeting audiences and measure campaigns. We do not sell customer data for money. Some disclosures to advertising platforms may qualify as “sharing” or a “sale” under definitions in applicable privacy laws.

You can manage cookies in your browser and through our site's privacy controls where available. You can manage ad personalisation in the platforms' settings. Disabling some cookies may affect parts of the store. Contact us if you want to object to the use of your data for direct marketing. Learn more from Meta, Google and TikTok.

Processing outside your country

Data may be stored or processed outside your country of residence, including outside the UAE when we use platforms or service providers that operate internationally. Our Shopify store settings identify the United States as the data hosting location. See the providers' policies above or contact us to ask about transfers and related safeguards.

Data retention

There is no single retention period for all data. Retention varies by the type of data and the purpose for which we use it. We consider what is needed to fulfil orders and provide support, legal and accounting obligations, resolving claims and disputes, and your marketing preferences where applicable.

Your rights and how to contact us

Depending on applicable law, you may request information about how we process your data, access it, correct or delete it, ask us to restrict processing or object to it, and withdraw consent where we rely on it. Other rights, such as data portability, may apply. To exercise your rights or make a complaint, email matbakhy.ae@gmail.com. We may ask for information needed to verify your identity. You can also contact the relevant data protection authority in your country where applicable.

Updates to this policy

We publish updates to this policy on this page and revise the last-updated date.